Pantree Privacy Policy
Effective Date: July 19, 2025
The People's Pantree LLC ("Pantree," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.
If you are a resident of California, please also refer to the "California Privacy Rights" section below for additional disclosures and rights under the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could be linked with a particular consumer or device ("Personal Information").
We may collect the following categories of Personal Information:
A. Information You Provide Directly
- Identifiers and Contact Information: Such as your name, email address, postal address, phone number, username, and password.
- Profile and User-Generated Content: Including profile photos, yard descriptions, garden preferences, posts, comments, images, or videos you upload or share.
- Payment and Transaction Information: Billing address, payment method details, and transaction history when you make purchases through our marketplace or subscribe to premium features.
- Geolocation Data: Temporary GPS data or property boundaries when you use our AR mapping features.
- Commercial Information: Records of products or services purchased or considered, such as landscaper referrals or soil test kits ordered through our marketplace.
- Feedback and Communications: Information you provide in surveys, feedback forms, or support requests.
B. Information Collected Automatically
- Device and Usage Information: IP address, browser type, operating system, device identifiers, pages viewed, and interaction data.
- Internet or Network Activity: Browsing history within our Services, search terms, and interactions with features or advertisements.
- Inferences Drawn from Other Information: Profiles reflecting your preferences or behavior based on your activity.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies.
C. Information from Third Parties
- Service Providers and Partners: Information from payment processors, analytics providers, or marketplace partners.
- Social Media and Integrations: If you connect your account to social media or third-party services, we may receive information subject to your privacy settings on those platforms.
2. How We Collect Information
- Directly from you when you register or communicate with us.
- Automatically through cookies and similar technologies.
- From third parties such as business partners or service providers.
3. How We Use Your Information
- To provide and improve our Services.
- To process transactions and handle payments.
- To communicate with you and send service-related emails.
- For personalization and targeted content.
- For analytics, research, security, and fraud prevention.
- For legal compliance and marketing with your consent.
4. Sharing of Your Information
- With service providers that help operate our Services.
- With marketplace participants when you engage their services.
- With business partners for co-branded promotions with your consent.
- For legal and safety purposes or business transfers.
- Otherwise with your consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, analyze usage, deliver personalized content, and measure marketing effectiveness. You can manage cookies through your browser settings.
6. Data Security
We implement reasonable safeguards to protect your Personal Information. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or opt out of certain uses of your Personal Information. To exercise these rights, email us atfreedom@pantree.me.
9. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children under 13 without parental consent.
10. International Data Transfers
Our Services are operated in the United States. If you are located outside the U.S., your information will be processed in the U.S.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
The People's Pantree LLC
5475 Brookwood Lane
Richmond, CA 94803
Email: freedom@pantree.me
California Privacy Rights
Effective Date: July 19, 2025
This section provides additional disclosures required by the California Consumer Privacy Act ("CCPA") and applies only to California residents.
Categories of Personal Information We Collect
In the preceding 12 months, we have collected identifiers, internet activity, geolocation data, visual information, commercial information, and inferences as described above.
Your California Privacy Rights
As a California resident, you have the right to know, access, delete, correct, and opt out of the sale or sharing of personal information, and to be free from discrimination for exercising these rights.
To exercise these rights, email us at freedom@pantree.me.